As of Nov 2024,

SAMi Product platform current production version is 3.x. Stay tuned for future releases, support and platform request details.

SIDGS release and support schedule.

1. Support Duration: SAMi releases (n-1) are supported for at least 3 years after the release of the next major version (n). For instance, if SAMi version 4.x.x is released in Q1 2025, version 4.x.x will be supported until December 2028 or 3years from Purchase. Extended support of 1 year maintenance post 2028 is supported without upgrade with no additional costs. In case of an upgrade decision by customer, a discounted upgrade & support will be provided by SIDGS.
2. Current Version: As of November 2024, SAMi’s current major release version is 3.0.
3. Release Types:

• Major Releases: Scheduled based on market demand, typically every 2-3 years & major technology & integration API changes. The major Releases introduce large features or major upgrades with suitable backward compatibility advise & documentation. Licensing for major releases involves a Statement of Work (SOW) and purchase order. For SAMi consumer, this triggers a “SAMi version upgrade commitment.”
• Minor Releases: Planned twice yearly, cumulative, and compatible within the release version. These include minor enhancements and small features and are included in the major release license.
• Patch Releases: Issued on-demand for compliance, security, or hotfix purposes, included in the major release license, and do not trigger a “SAMi version upgrade commitment” for customers.

End-of-Life (EOL) for a SAMi version marks the point at which the version will no longer receive any form of support, updates, or maintenance from the vendor. This means:

1. No Further Updates: No patches, fixes, or updates (including security updates) will be provided after the EOL date for the version.
2. No Technical Support: SIDGS will offer paid support or assistance, which means that any technical issues or questions will need to be resolved independently or through extended support, if purchased.

E.g.: SAMi v1.0 is in EOL stage & no updates or support is provided by SIDGS.

SAMi version 3 DOES NOT have an EOL announcement as of November 2024.  The next major version of SAMi is scheduled to be released is Calendar Q1 or by early Q2 2025.

• SIDGS will announce the EOL of a product well in advance, typically 12-18 months prior to the actual EOL date.

• Support Phase:

  • During the support phase, SIDGS will continue to provide:
    • Security patches
    • Critical bug fixes
    • Technical support
  • The duration of the support phase will be specified in the EOL announcement.
  • The patches and upgrades can be provided by SIDGS can be with or without additional charges, inclusive of Support and is at the sole discretion of SIDGS and agreements with the customer.

• End of Support [EOS]:

  • After the end of the support phase, SIDGS will no longer provide any form of support for the EOL product.
  • Customers are advised to migrate to newer, supported products to ensure continued security and functionality.

The announcements for End-Of-Life and End-Of-Support will be made through official channels, such as the SIDGS.com or mysami.io website, email notifications, and product documentation.

TBA: To Be Announced

Factors Affecting EOL

Several factors can influence the decision to EOL a product, including:

• Technology Obsolescence: As technology evolves, older products may become outdated and incompatible with newer systems.
• Security Vulnerabilities: If a product is no longer actively maintained, it may become vulnerable to security threats.
• Market Demand: If demand for a product declines significantly, it may be deemed economically unviable to continue its development and support.

Customer Impact

SIDGS understands the impact of EOL on customers. To minimize disruption, we recommend the following:

• Plan for Migration: Develop a migration plan to transition to newer, supported products.
• Backup Data: Ensure that critical data is backed up regularly to prevent data loss.
• Stay Informed: Monitor official announcements and communication channels for the latest updates on EOL and migration options.

Contact Information

For any questions or concerns regarding the EOL process or product migration, please contact SIDGS customer support at sami-connect@sidgs.com.